Introduction
RevenueGuard Consultancy Limited ("we", "us", "our") is a private limited company registered in England and Wales (Company No: 17204847), with its registered address at 38 Rein Road, Morley, Leeds, LS27 0JA.
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
RevenueGuard Consultancy Limited is the Data Controller for personal data collected and processed in connection with our services.
Information We Collect
We may collect and process the following categories of personal data:
- Client contact details (name, email address, telephone number, business address)
- Business information (company name, company number, trading details)
- Financial information relating to invoices, payment history, and aged debt
- Debtor information provided to us by clients in the course of delivering credit control services
- Communication records (emails, call notes, written correspondence)
- Enquiry form data submitted via our website at www.rg-consultancy.co.uk
How We Use Your Information
We use personal data to:
- Provide credit control consultancy and cash flow support services
- Contact clients and, where instructed, their customers regarding outstanding invoices
- Manage and maintain client relationships
- Respond to enquiries submitted via our website contact form
- Maintain records for business, accounting, and legal purposes
- Comply with legal and regulatory obligations
Please note: RevenueGuard Consultancy Limited is a professional credit control consultancy. We are not a debt collection agency and do not provide debt recovery services directly. Where a debt remains unresolved after credit control measures are exhausted, we may, at the client's written request only, refer the matter to a third-party debt recovery firm.
Legal Basis for Processing
We process personal data on the following legal bases:
- Contractual necessity — to deliver services agreed with our clients
- Legitimate interests — to manage business operations, follow up on outstanding invoices, and communicate professionally on behalf of clients
- Legal obligations — where processing is required to comply with applicable law
Data Sharing
We do not sell personal data. We may share data only where necessary with:
- Solicitors or legal representatives (where instructed by the client)
- Third-party debt recovery firms (only at the client's written request, where credit control measures have been exhausted)
- IT and software service providers (e.g. email, cloud storage, form providers) who process data on our behalf under appropriate data processing agreements
- Regulatory or legal authorities where required by law
Data will only ever be shared to the extent necessary to deliver our services or comply with the law.
Data Storage and Security
We take appropriate technical and organisational measures to protect personal data, including:
- Secure digital storage with password-protected systems
- Restricted access to personal data on a need-to-know basis
- Use of reputable, UK-based or GDPR-compliant service providers
- Regular review of data held to ensure only necessary information is retained
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet our legal and regulatory obligations.
As a general guide, client and business records are retained for up to 6 years from the end of the relevant engagement, in line with standard UK business and tax record-keeping requirements. Data may be deleted sooner where it is no longer required.
Your Rights
Under UK data protection law, individuals have the following rights:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your data, where applicable
- Right to restrict processing — to request that we limit how we use your data
- Right to object — to object to processing based on legitimate interests
- Right to data portability — to receive your data in a structured, machine-readable format where applicable
To exercise any of your rights, please contact us using the details in Section 10 below. We will respond within 30 days.
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
Website and Cookies
Our website (www.rg-consultancy.co.uk) uses Google Analytics to collect anonymous usage data to help us understand how visitors interact with our site. This data does not identify individuals. You can accept or decline cookies via the banner shown on your first visit.
Our website contains an enquiry form (provided by JotForm) through which visitors may submit personal data. Data submitted via this form is sent to us at info@rg-consultancy.co.uk and is used solely to respond to your enquiry.
By submitting an enquiry via our website, you consent to us processing your contact details for the purpose of responding to your enquiry.
Contact Details
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Company: RevenueGuard Consultancy Limited
- Address: 38 Rein Road, Morley, Leeds, LS27 0JA
- Company No: 17204847
- Email: info@rg-consultancy.co.uk
- Phone: 07346 811521
- Website: www.rg-consultancy.co.uk
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practice. The latest version will always be available on our website.
We recommend checking this page periodically. Where changes are significant, we will take reasonable steps to notify you.